Do I have to pay for customs charges on my orders?
Unfortunately, Meshiko is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Meshiko. For more in depth information, we would suggest contacting your local customs office.
What if I have not received my order?
If an item from your order is yet to arrive, please be patient as it is more than likely to be delayed due to Covid-19. Feel free to contact us at [email protected] for an update on the status of an order.
How can I pay for my order?
Meshiko has got your back! We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express. We also accept PayPal payments.
Is it safe to order online?
You can rest assured that shopping with Meshiko is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Can I make changes to my order?
Unfortunately, because we strive to bring you the most responsive experience once you have placed your order it is highly likely it has been processed already, at which point it is not possible to amend it. Feel free to reach us at [email protected] to find out the status of your order.
What should I do if I receive an incorrect or faulty item?
We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at [email protected] with your order number and any further details. We will be in touch within 2 business days to resolve your issue.
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.