Do I have to pay for customs charges on my orders?
Unfortunately, Meshiko is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Meshiko. For more in depth information, we would suggest contacting your local customs office.
What if I have not received my order?
If an item from your order is yet to arrive, please be patient as it is more than likely to be delayed due to Covid-19. Feel free to contact us at [email protected] for an update on the status of an order.
How can I pay for my order?
Meshiko has got your back! We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express. We also accept PayPal payments.
Is it safe to order online?
You can rest assured that shopping with Meshiko is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Can I make changes to my order?
Unfortunately, because we strive to bring you the most responsive experience once you have placed your order it is highly likely it has been processed already, at which point it is not possible to amend it. Feel free to reach us at [email protected] to find out the status of your order.
What should I do if I receive an incorrect or faulty item?
We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at [email protected] with your order number and any further details. We will be in touch within 2 business days to resolve your issue.
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.
What are my delivery options?
All orders are delivered using Royal Mail.
What countries do you deliver to?
We currently deliver to all countries except for the following: North Korea, Cuba, Iran, Sudan, Syria.
How long does delivery take?
- Domestic deliveries takes 4 to 7 business days.
- Europe 7 to 14 business days.
- Rest of the world
What is your returns policy?
- Items must be returned within 14 days of receipt.
- Items must be undamaged
- Items must have all tags attached and be in original packaging
- Item’s must be returned to our returns centre.
Returns Centre:
Meshiko
16 St Michael street, Cambridge CB2 9PJ, UK
Do you offer free returns?
Unfortunately, we do not offer free returns. Any returns costs will be at your own expense.
What if my product is faulty?
In the unfortunate event of receiving a faulty product, please accept our apologies and send our customer service team an email within 14 days of purchase at [email protected], with images of the faulty product and we will be in touch to resolve the issue.
How long does it take to process my return?
Your return is our priority and we aim at refunding you as soon as possible. Unfortunately, occasionally it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us at [email protected] with the proof of postage information from your return carrier receipt. We will further investigate your refund.
How can I track the status of my return?
As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
Carboard box
- Made from 100% recycled material
- Biodegradable and compostable
Cover bag
- 100% Recycled